Cancellation Policy:
We understand that plans may change, and we strive to accommodate our customers as best as we can. Please familiarize yourself with our cancellation policy:
All sales made through the website are final
Custom Cake Cancellation Time Frames:
- If you need to cancel your custom cake order 7 days or more before the scheduled pickup date, we will refund the deposit amount in full.
- Cancellations made less than 7 days before the scheduled pickup date are not eligible for a refund of the deposit.
We kindly request that you provide us with sufficient notice if you need to cancel your order. This allows us to manage our resources effectively and accommodate other customers.
If you wish to cancel your order, please contact us at [contact information] as soon as possible.
Custom Cake Ordering Process:
To order a custom cake, we have a simple process in place to ensure your unique preferences are met. Please follow the steps below:
- Submit Your Request: Use our online form to submit your custom cake request. Provide details about your desired flavors, fillings, design ideas, and any specific requirements. The more information you provide, the better we can tailor the cake to your preferences.
- Review and Price Quote: Once we receive your request, we will carefully review it and prepare a personalized price quote based on the complexity of the design, size of the cake, and any additional requests. We will send you the quote for your consideration.
- Agree and Make Payment: Upon receiving the price quote, please review it carefully. If you are satisfied and ready to proceed, you can confirm your order by paying a 50% deposit. Payment will be required before we can proceed with the creation of your custom cake. The remaining balance is payable at the time of pickup.
- Order Confirmation: Once payment is received, we will send you a confirmation email, acknowledging your order and providing the agreed-upon details. This confirmation ensures that your custom cake is reserved and will be prepared according to your specifications.
To secure your desired date, we recommend placing your request well in advance (at least 2 weeks requirement). If you have any questions or need further assistance during the process, please don't hesitate to contact us at (gmail)
Liability and Dispute Resolution:
Liability Limitations:
- Issues After Delivery/Pick Up: We take great care to ensure the quality and safety of our products. However, once the cake is delivered or picked up, we cannot be held responsible for damage or issues resulting from improper storage, handling, or transportation of the cake. The responsibility for the cake's handling, storage, and consumption rests with the customer.
- Fresh Flowers: We are not liable for the freshness, quality, or suitability of fresh flowers used as cake decorations. It is recommended to consult a professional florist for advice on selecting and treating flowers for cake use.
- Non-Edible Items: We cannot be held responsible for any issues or adverse effects resulting from the use of non-edible items as cake decorations. Customers are advised to remove any non-edible elements from the cake before consumption to ensure safety.
- Weather: We are not responsible for any damages due to any weather conditions such as warm temperatures, rain, wind, etc.
- Allergies/Sickness: We are not liable for any allergic reactions or adverse effects caused by the consumption of our products. It is the customer's responsibility to inform us of any specific dietary restrictions or allergies.
Dispute Resolution:
a. Refunds and Issues:
- In the event that you encounter any issues with your order, please notify us immediately. We are committed to resolving any concerns promptly and to your satisfaction.
- If you believe that your order does not meet the agreed-upon specifications or if there are any quality-related issues, please contact us within 24 hours of pickup or delivery.
- We may request supporting documentation, such as photographs, to assess the situation and determine the appropriate resolution.
b. Resolution Procedures:
- Refunds: Depending on the nature of the issue, we may offer a partial or full refund as appropriate. Refunds, if approved, will be processed within a reasonable time frame.
- Alternative Solutions: In some cases, we may offer alternative solutions, such as a replacement cake or credit towards a future order, as a gesture of goodwill.
- Our goal is to work collaboratively with you to find a fair and satisfactory resolution.
We value our customers' satisfaction and aim to address any concerns promptly and professionally. If you have any questions or need assistance with a dispute or issue, please contact us at [contact information]. We appreciate your understanding and cooperation.
Cake Storage: To ensure the optimal quality and presentation of our cakes, we strongly advise refrigerating them promptly after delivery or pickup. Cakes, especially those with delicate decorations or frostings, are susceptible to melting or deformation when exposed to warm temperatures. Proper refrigeration will help maintain the cake's shape, texture, and taste.
Photographs: We reserve the right to use any image of a product made by us for advertisement purposes
Order Changes: Changes to orders, including flavor, design, or size adjustments, must be requested at least 2 weeks before the scheduled pickup or delivery.